Document Services Operator, Essex, Digital Print Job

Digital Print Jobs
Document Services Operator
(Job Ref: DR1007-28)

This leading Print Company have an opening in their Reprographic department for a Document Services Operator.

Main Activities
1. To receive mail, sort & distribute to client.
2. To frank & despatch all outgoing mail.
3. To process courier packages ensuring secure storage of customer equipment in receipt.
4. To manually fulfil documents into envelopes
5. To ensure that total quality management controls, are maintained throughout the various aspects of the operation.
6. To reproduce high quality documents to customer specifications using high-speed Reprographics and finishing equipment in the print room, while meeting customers time constraints.
7. To negotiate extended deadlines with customers if necessary.
8. To accurately complete daily paperwork and pass to Document Services Team Leader/Manager, or enter into computerised record system.
9. To demonstrate pride & professionalism in all facets of customer service. To take ownership of all work.
10. To communicate with clients consistently well, by understanding their needs, promote the service being offered.
11. To undertake delivery duties as when required, in order to meet client deadlines.
12. To support the Line Manager/Team Leader to introduce service enhancements & developments.
13. To respond to customer requests & enquiries in a prompt efficient manner meeting demands pro-actively, where possible.
14. To place service calls where applicable.
15. To become familiar with the administration systems.
16. To co-operate with both immediate & wider range of colleagues to the betterment of the site customer, & the company.
17. To contribute & maintain a positive team spirit.
18. To be aware of, and maintain a safe working process related to Health & Safety COSHH regulations.
19. To undertake any reasonable ad hoc duties as requested by the Line Manager.

Key Skills Required
1. Sound working knowledge of mail and print room equipment
2. P C Skills- (Word/ E-mail)
3. A Customer -focused approach exhibiting a reliable and responsible attitude
4. Keen Team Player
5. Ability to work on own initiative
6. Good Organisational Skills


JPL Group is the trading division of JPL (UK) Limited which provides services as an Agency and an Employment Business.